Frequently Asked Questions

Below are some questions and answers which we often deal with. If you have a question that is not covered here, please contact us.

How should I store unused paper for best results?

Unused paper should be kept in its original packaging and kept out of direct sunlight wherever possible. It should also be protected from high variations in humidity and temperature.

Does whiter paper produce better print results?

There is no known direct correlation between whiteness levels and print quality, although a high whiteness level does provide more contrast between printed colours and the paper. The printing quality is a combination of print technology, the printer and its settings, paper quality and the image or text being printed.

What is the most important factor in getting a perfect print result?

The best print result is obtained by a combination between factors such as paper quality, printer type, printing technology (laser or inkjet), software, printer settings and even choice of the motif or subject. As the easiest to test and to change is the paper, its choice is very important, together with the appropriate printer settings.

When I load my printer, does it matter which way I put the paper in?

Papers are produced on modern paper machines, which make the differences between the paper sides minimal. The print quality is equally good on each side of the paper and it does not matter which way you put it in the printer. It is only when using coated papers that this becomes an issue.